Especially after having made improvements to your customer engagement a key concern must be to deliver on your promise to the customer. Predictability, responsiveness, and accuracy is what you are looking for.
Consider 2 key requirements from your IT Solutions provider
- document & case management system
- managed integrations
Join document & case management
JOIN is a market leader in case and document management systems (DMS) in The Netherlands. It includes capabilities for case management including ability to manages case templates; management of agenda, meetings, decisionmaking, and digital signatures. It is ISO certified and has extensive features to support all document management requirements.
Most importantly JOIN helps you define your ideal work processes and then supports you in measuring and managing their execution during operation. You'll know the status of any customer case any time you need to and who worked on it for how long.
Using operational data you are able to refine processes to achieve the next level of efficiency and effectivity in your organization.
System integration is the process of bringing together systems into one system to act as a coordinated whole.
Managed system integration involves the use of specialized tools and techniques to ensure that the connections remain available, safe and perform well.
Jiver Proserv is an integration solution for implementing real-time and automated-periodic system interfaces in a resposible way.
The ability to connect internal systems and external partner systems is extremely valuable.
Managed integration has many benefits
- Reduces otherwise manual effort,
- Eliminate delays of batch processing
- Reduce risk of human errors,
- Extend the live of legacy applications