Solutions for Governments

E-Government isn't a nice to have anymore. In today's global economy an efficient digital government is not only a must in order to serve citizens in a fast and seamless manner. It is also a must in order to be an attractive jurisdiction for both foreign and local investors. It also a "must" in order to be lean, mean and cost-effective. And a must in order to be agile enough to adapt to the fast-paced changes in today's world. Ictual's connected government solutions are aimed at making all these must-haves possible, today.


Decos JOIN Case and Document Management


Say goodbye to paper-covered desks, rows of filing cabinets, and complicated document sharing with colleagues. With JOIN, you’re going fully digital. JOIN enables colleagues to closely cooperate – no matter their location. The latest documents can easily and simultaneously be viewed, edited and shared. JOIN also takes your client contact system and e-services to the next level.


JOIN is a market leader in case management and document management systems (DMS). JOIN has streamlined the case-oriented work processes of over one hundred municipalities and Island governments. About 400 additional organizations are using JOIN’s DMS to optimize internal collaboration. The JOIN case management system includes case types, agenda, meetings, decisions, and digital signatures.


Ictual is master Reseller for JOIN in the Caribbean and has partnered with Decos in the Netherlands to provide a state of the art solution for e-Government. See or contact us for more information.


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Loose pavement tiles, broken-off tree branches, or a flooded sewer system – Fixi lets citizens report incidents or defects to their municipality with their smartphone in hand. In return, they are kept up to date about repairs of solutions to the reported incident. Fixi keeps citizens engaged in their community and bridges the gap between them and the local government.



With Fixi, citizens can report problems in the public space on their smartphone. The report is sent to the municipality, which can deploy employees in the field or assign other agencies to resolve the issue. The app keeps the resident up to date on the status of the reported problem. This makes municipal processes significantly more transparent for the citizen.


Fixi also provides a convenient interface to the JOIN case management system, since all reported issues are automatically stored there. The case management system creates a case as soon as a report has been created in Fixi. Since the app uses location information, employees can quickly see whether a report is being processed. In this way, the Fixi app ensures that your organization does not process reported problems twice. In short, Fixi is a great way for your municipality and its citizens to appropriately maintain the public space!

 See or contact us for more information.

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