Meet the Expert: Pauline Alfonso

At Ictual, we believe that strong digital solutions start with strong expertise. One of the professionals who plays a key role in this is Pauline Alfonso, an experienced specialist in software testing, quality assurance, and case- and document management. With more than 28 years of experience in IT, Pauline has contributed to the growth of software quality standards across the Dutch Caribbean and Suriname.

Driving Compliance and Quality Through Specialized Assessments

As organizations face increasing regulatory pressure and a rapidly evolving digital environment, having well-structured and reliable processes is essential. To help clients navigate these challenges, Ictual offers specialized assessment and training services grounded in proven frameworks and local regulations.

Pauline leads three key areas of expertise within Ictual:

• Test Maturity Model integration (TMMi) software testing maturity assessments, supporting organizations in meeting Centrale Bank van Curaçao en Sint Maarten (CBCS) requirements 
• JOIN Case & Document information (JOIN) governance assessments, ensuring compliant document management under the Curaçao Archives Legislation
• JOIN training and workshops, equipping users and application managers with the skills needed to manage documents correctly and consistently

Through these combined services, Ictual helps organizations strengthen governance, reduce operational risks, and build a more mature and compliant digital foundation.

1. TMMi Assessments: Raising the Bar for Software Quality

As an accredited TMMi Assessor, Pauline helps financial institutions evaluate and enhance their software testing processes in alignment with the Provisions and Guidelines for Software Testing issued by CBCS.

Through structured TMMi assessment, Ictual provides clients with:

• An independent review of testing processes
• Insight into gaps related to CBCS compliance
• Clear guidance to support internal and external audit readiness

These assessments give these organizations the opportunity to build stronger, more reliable software quality based on specific areas pointed out.  This will lead to better practices that support operational continuity and regulatory compliance.

About Test Maturity Model integration
TMMi is a global framework that helps organizations improve and measure the maturity of their software testing processes. Structured across five maturity levels, it provides clear guidance for moving from basic, ad-hoc testing to well-managed, optimized, and continuously improving practices. It is also the standard referenced by the CBCS for software testing compliance.

2. JOIN Assessments: Strengthening Information Governance

Effective information governance is essential for organizations that must meet legal and regulatory requirements. As a JOIN Senior Consultant, Pauline supports organizations in implementing the principles of the Archival Legislation of Curaçao, ensuring that documents and digital records are managed responsibly throughout their lifecycle.

JOIN assessments performed by Ictual help organizations:

• Evaluate current document retention and destruction practices
• Ensure compliance with legal retention schedules and destruction rules
• Establish clear, sustainable governance processes for all document types

Through these assessments, clients gain a clear understanding of their compliance level and receive practical recommendations to improve information management and especially retention and destruction of documents and folder in JOIN.

About JOIN Case & Document
JOIN Case & Document, developed by Decos, has been a trusted solution for more than 30 years. It unifies case management, workflows, and document handling in one system, helping organizations streamline processes, improve transparency, and ensures information stays accessible and compliant. Its flexible configuration supports both government and private-sector organizations in the Netherlands, the Dutch Caribbean, and Suriname.

3. JOIN Training & Workshops: Building Skills and Confidence

Beyond assessments, sustainable information governance requires knowledgeable staff who understand their responsibilities and can apply best practices consistently. As a JOIN Senior Consultant and trainer, Pauline provides targeted training and workshops tailored for users and application managers.

These sessions help organizations:

• Improve accuracy and consistency in document handling to make business processes more efficient 
• Applying JOIN principles to further improve business processes to make paperless
• Build confidence in managing documents across their lifecycle

Ictual’s JOIN workshops combine clear explanations, real-life examples, and hands-on guidance, ensuring organizations are well-prepared to maintain compliant and well-organized information management practices.

In addition, these workshops help organizations standardize and better manage their processes. 

Why Organizations Choose Ictual
Ictual combines deep technical expertise with a strong understanding of local regulatory environments. With specialists like Pauline, we help clients:

• Strengthening compliance in a shifting regulatory landscape
• Reduce risks related to software, data, and documentation
• Build a solid foundation for digital transformation

Our goal is simple: to help organizations stay resilient, compliant, and ready for the future.

Register now for our Information Session on the Central Bank Software Testing Guidelines or contact one of our Account Managers.

This session is designed to guide all Supervised Institutions through the new 2025 guidelines. We will explain the required processes and steps to ensure your institution is fully compliant before the June 30th deadline.